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Ohio Reference Excellence on the Web from Ohio Library Council
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Module Module 5
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Module 4   Strategies
Module 5   Resources
Module 6   Ethics

Internet Resources

Libraries on the Internet are part of a world-wide network of information.

Resources on the Web

     The Internet is a direct source of information for your patrons and a tool for you to use when assisting them. Many library resources are provided for patrons on the Internet, locally or through state-wide systems.

     Some libraries provide service to patrons from the Web as if it were another branch - a branch patrons can visit without leaving home! Reference service in some areas is provided with real time Internet access or via email. Libraries serve the information needs of communities, and growing numbers of people in our communities want 24/7 access to information, from wherever they happen to be!

What's Recommended?

     Web sites may provide content, allow you to search for useful sites, or serve as an index to the content of other sites. Many libraries provide organized lists or databases of recommended sites for staff and patrons. The following examples of lists of recommended reference web sites are from ALA:

  • Great Web Sites for Kids, from ALA's Association for Library Service to Children. Web Site of the Month is featured. Categories include animals, arts, history, literature, science, math, social sciences, and Look It Up, recommended Web reference resources for kids and parents.
  • Librarians Index to the Internet is a searchable, annotated subject directory of more than 10,000 Internet resources selected and evaluated by libarians for their usefulness. It is considered a reliable and efficient guide to Internet resources.
  • Refdesk has quick facts and indexed information.

Organizing Reference on the Web

     How can you help guide users to good reference sources through your web site? RUSA Innovative Web-Based Reference Services offers examples of web-based technologies for user services to serve as models or starting points for similar projects at other libraries. Reference categories include Reference FAQ and Reference Menu Organization.

Evaluating Internet as a Tool

     As technology develops, one of the primary roles of libraries will be to help patrons discern the quality, accuracy, and value of the information they find. For example, trying the same search with several search engines will yield different results. How can you tell which is the most accurate? Helpful sites are available that cover web site evaluation:

     Additional information about evaluating Web resources is in this module on the Examining Resources page.

Policies, Internet Filtering, CIPA, Deleting Online Predators Act

     Stay aware of state legislation affecting Internet use in public libraries and requirements for CIPA (Children’s Internet Protection Act). Read OLC Government Relations legislative news updates or visit ALA's information pages about CIPA (Children’s Internet Protection Act). Look at the issues about the Deleting Online Predators Act (DOPA), which expands CIPA to include "social networking" web sites on ALA's information site about the issues of Online Social Networks.

     Check with your supervisor about the policies regarding Internet use in your library and find out how staff use web sites from your library, from other libraries in the state, or OPLIN . Also check with your supervisor to find out your library's policy on other electronic searching or fee-based searching.

Major Point: Libraries provide access to information for the communities they serve. The best access for many users is on the Web.

 

Exercise

1. If you have Internet access, try using the following two search engines to do exactly the same search and see what the differences are in the results, or use any two types of search engines from LITA Tool Kit for the Expert Web Searcher (described in sidebar).

  • Google - a relatively non-commercial, uncluttered search engine.
  • Metacrawler - a search engine that searches many other search engines at the same time.

2. Look at SearchEngineWatch.com to learn how search engines work, how they compare, and how they add sites.

Answers

Next!
Your own resources

 

 

What's new in reference?

Searching blogs, RSS, Podcasts, and news sites

LITA Tool Kit for the Expert Web Searcher is now an ALA wiki! This site describes and evaluates different types of search engines and has new categories of podcast searching and blog searching.

New Ways of Delivering Service: Blogs and RSS. Ian Baaske, North Suburban Library System, March 31, 2006.

Bloglines RSS feeds supply news from hundreds of blogs and news sites, allowing you to check the headlines in a newsreader.

Technorati tracks who's linking to you, posts the top topics in blogs at the moment, and lets you find blogs on particular topics.

Digg is a technology news website that combines social bookmarking, blogging, RSS, and non-hierarchical editorial control.

Libraries use the Internet to extend the reference collection - world-wide!

Ohio Libraries

Exploring Internet resources at Wright Memorial Library, Ann Snively, Sarah Uchic

Exploring Internet resources at Wright Memorial Library, Ann Snively, Sarah Uchic.

Web Links

Resources for government information: Federal at FirstGov: Homepage for the United States; White House at White House.gov with links to all federal government sites; and census information at U.S. Census Bureau.

 What are people looking for on the Internet? Everything! How Stuff Works answers some top questions for how things work, for example: Car Engines, Lock Picking, CDs, Cell Phones, Diesel Two-Stroke Engines, & a perennial favorite - How Toilets Work. (Something you've always wanted to know!)

 Designing a Web site? Visit Basic guidelines for design from Berkeley Digital Library.

 The State of Rhode Island Office of Library and Information Services has Public Library Website Guidelines. Recommended contents for a library home page:
-Library name, location and phone
-Library hours
-Link to branch information
-Link to catalog
-Links to services, programs, calendar, and about the library
-Link to site map
-News and events
-Link to "support the library", Friends group, or a way to get involved as a library supporter

Take note!

Evaluate web sites carefully, as you would any other resource. Look for:

--Purpose: Why was the site created? What is it intended to do? Does it really do that? Look at pages telling about the site, site index, menu bar, table of contents, and an examination of the text itself to help you determine the purpose.

--Authority: Is the author or producer of the site qualified and reputable? Is information regularly updated?

--Scope: What does the site really cover? How extensive is the coverage?

--Audience: Who is the site written for? If, for example, the site is health related, is it meant for the lay person or for a doctor? for a child or for an adult?

--Format: How is the site arranged? Does it have an index? Is it easy to use and navigate?

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