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Professional EthicsEthical considerations and responsibilities to patrons are part of reference service.ReviewReference Service (Module 1) is one way libraries meet the information needs of the community. Discovering the real need behind a patron's first question is an ongoing process of outreach, determining needs, filling needs, and follow-up. The reference interview (Module 2), using open questions, paraphrasing, clarifying and verifying, determines information needs. Model behaviors (approachability, comfort, interest, listening, inquiring, searching, informing, and follow-up) increase the chances for a successful interview and make patrons comfortable in the library (Module 3). Filling needs determined by the reference interview calls for effective search strategies (Module 4) to locate the resources (Module 5) in your library that answer the basic question of what the patron really wants to know. Module 6 provides information about professional ethics and your responsibilities to patrons throughout the entire reference process. A Context for the Reference ProcessLibrary work has a set of ethics that all library employees should understand. This set of ethics helps us to preserve our users' right to privacy, to fair and equitable treatment, and helps ensure that people who need information have access to it. These are guidelines only. Many of the issues are very complex, and there are not always easy answers to every situation. Please check with your supervisor if you are not sure how to handle a situation. You should also be familiar with your own library's policies and procedures. While the term "librarian" is used frequently in the following guidelines, everyone who works in a library should be working to apply these guidelines in transactions with the public. ALA Code of EthicsI. We provide the highest level of service to all library users through appropriate and usefully organized resources; equitable service policies; equitable access; and accurate, unbiased, and courteous responses to all requests. II. We uphold the principles of intellectual freedom and resist all efforts to censor library resources. III. We protect each library user's right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired, or transmitted. IV. We recognize and respect intellectual property rights. V. We treat co-workers and other colleagues with respect, fairness, and good faith, and advocate conditions of employment that safeguard the rights and welfare of all employees of our institutions. VI. We do not advance private interests at the expense of library users, colleagues, or our employing institutions. VII. We distinguish between our personal convictions and professional duties and do not allow our personal beliefs to interfere with fair representation of the aims of our institutions or the provision of access to their information resources. VIII. We strive for excellence in the profession by maintaining and enhancing our own knowledge and skills, by encouraging the professional development of co-workers, and by fostering the aspirations of potential members of the profession. [Code of Ethics of the American Library Association. Adopted by ALA Council June 28, 1995]Major Point: Library work has important ethical considerations. Many of these are expressed in the Statement of Professional Ethics.
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Module 6 explains the professional context for reference service.
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You are here: OLC > ORE > Module 6 > Professional Ethics |
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Overview
Interview
People
Strategies
Resources
