Working with the ORE Modules
Ohio Reference Excellence material on most pages is followed by an exercise. ORE examples, stories, links, photos, and other supplemental information are in the right sidebar, as they are on this page. All exercises for a specific module may be printed from the Print Choices page if you would like a hard copy to take with you while working on the exercises around the library.
Work through all modules in order if you're new, or jump to the modules you need as a refresher.
Reference Services Overview. What it is. Why it's important. Who needs it. Who does it. A brief introduction to skills you will learn in the rest of the modules. The place to start if you have no reference experience.
Reference Interviews. The step of the reference process that determines real information needs. How to start. How to stop. Tips for remote reference service, the users you can't see or hear. How to find out what patrons REALLY want to know!
What you DO is as important as what you SAY. Model behaviors - recommended actions. Working with People. Tricky situations. Special people. Too many people! Face to face, phone to phone, and even email people.
Strategies for Basic Reference Searching. Using the best search engine. Subject headings, indexing, interlibrary loan, and other library mysteries. Importance of accuracy. When to refer. Keeping track.
Evaluating and examining reference resources. Basic types of resources and recommended lists of examples available in most libraries. Dewey lite. Navigating cyberspace.
Reference Ethics. Ethics are not optional! Professional context for reference. Freedom to Read, Library Bill of Rights, and more. Implications of reference work in a democratic society.
Discuss your plans to complete the modules with your supervisor. The supervisor will want to read the Supervisor Tips page beforehand to review supervisor instructions and to get information on official recognition for completing the modules.
Work through one module at a time. Do the exercises. Let it sink in. Practice. Practice some more. Work through the module again if everything is new, and you need more time with the material. Go to the next module only when you feel ready. If you need a quick glance back at an earlier module, use the links in the sidebars or at the bottom of the page.
The following navigation aids help you move around in the modules.
ORE on the Web. Ohio Library Council. Copyright and credits.
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