Module 1Module 2Module 3Module 4Module 5Module 6

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Module 1Overview
Introduction 1
Reference service
Community needs
First Contact
Misconceptions
Real needs
Reference process
Steps of process
Role of staff
Review 1
Exercises 1
Quiz 1
Answer 1
[Also see Reader's Advisory Interviews]
Module 2Interview
Introduction 2
Interview defined
Paraphrase
Open questions
Clarify
Verify
6 pieces evidence
Remote
Follow-up, Ending
Review 2
Exercises 2
Quiz 2
Answer 2
Module 3People
Introduction 3
Approachability
Body language
Model behaviors
Barriers
Go with patrons
Special groups
Age groups
Different cultures
Phone & email
Tricky situations
Review 3
Exercises 3
Quiz 3
Answer 3
  
Module 4Strategies
Introduction 4
Search strategies
Patron sources
Subjects & terms
Indexing
Look it up
Accuracy
Asking experts
Info & Referral
Referrals
Keeping track
Inform patron
Review 4
Exercises 4
Quiz 4
Answer 4
Module 5Resources
Introduction 5
Examining
Catalog
Types
Lists
Dewey
Electronic, OPLIN
Internet sites
Your files
Review 5
Exercises 5
Quiz 5
Answer 5
Module 6 Ethics
Introduction 6
Professional Ethics
Policies
Bill of Rights
Free Access
Equal Service
Confidentiality
Freedom to Read
Exercises 6
Review 1-6
Quiz for 1-6
Answer 6

What's new in reference?

What's New?
Library 2.0 and Virtual reference, with resource list

Print Choices

Exercises and Quizzes
 Model Behaviors Checklist
Book Examination Checklist
Evaluation
Certificate

"Learn More" pages

Databases
E-Resources, OPLIN
Indexing
Interlibrary Loan
Reader's Advisory Interviews
Resources, Essential
Resources, Recommended
Resources, Useful
Subject Headings
Transactions
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ORE on the Web, Ohio Library Council, 2007.
See Copyright-Credits page for information regarding design, source of materials, and for use of the site. ORE on the Web is a web-based training project based on the ORE Manual (Ohio Library Council, 2000) plus photos, web links, stories, questions, and exercises, contributed by Ohio libraries. Developed and designed by Deana Noack, edited by Jennyann Noack.
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