Module 1 Quiz

ORE on the Web (http://www.olc.org/ore/)
from Ohio Library Council 2008 (http://www.olc.org)

Ohio Reference Excellence Web-based Training, Print Version Document

  1. What is reference service?
  2. Who is involved in reference service in your library?
  3. From information you read in your library's mission statement or reference policy (or from talking to your supervisor), discuss the value of reference service to your particular community.
  4. What do you think reference service provides that patrons can't find elsewhere or more easily in your community?
  5. What makes your library's community special and what kinds of materials are emphasized in your collection that meet the needs of your particular community and might be different from other libraries?
  6. Does your library have patrons who speak another language or who are from another culture?
  7. Describe what your library does to make patrons feel comfortable in the reference area when asking questions.
  8. How do you allow some privacy for working with a patron with a very personal question?
  9. Describe what your library does to make it easy for patrons to find things in the reference area, i.e. the arrangement or organization of the area.
  10. Describe five places or different sources in your library to find information about your town.
  11. Discuss four reasons why patrons may not want or be able to express their real information needs.
  12. What are the steps of the reference process?
  13. Why is it important to use the "reference process" instead of   "just answering questions"?
  14. Describe something new that you think your library could do to get people into the library who could benefit from using the reference services.
  15. Describe something that you personally could do to get people into the library to benefit from reference services.

Return to bottom of Review page when you finish the quiz.

ORE on the Web, Ohio Library Council, 2008.
See Copyright-Credits at http://www.olc.org/ore/supervisor.htm#credits for information regarding design, source of materials, and for use of the site.