Ohio Reference Excellence
The reference interview is the key to quality reference service.
The reference interview is a critical part of the reference process. The interview determines what information library users need. Conducting a successful reference interview is a skill that requires understanding and practice.
What You Will Learn in Module 2
How do you "do reference"? What are the steps of the reference process? What is a reference interview? How do you get started when you don't understand the question! How do you know when enough is enough? How can you find out what patrons need if you can't read minds? Module 2 explains skills you need to answer the basic question: what do patrons really want to know.
What's New? Virtual Reference
New links and suggestions for virtual reference have been added to most module pages. For example, recommended virtual service behaviors are included on the Reference Interview page. A new page has been created to address some differences between remote reference and face-to-face services. In-house or remote, recent guidelines emphasize that standard practices of reference service such as reference interviewing should prevail.
The different generations have different styles of getting and using information. Articles about different generations are summarized in Digital Native or Digital Immigrant. Ease with technology is one outstanding difference. "Millennials, also known as Generation Y, the Net Generation, the Digital Generation, the Echo Boom generation were born during the period of about 1980 – 2001 and are in our schools, universities, and recently have entered adulthood. And while only the youngest of this Millennial generation, sometimes known as Generation Z, have been surrounded by digital technology from infancy, the others have grown up and have extensive experience with the web and other technologies. These “digital natives” often pose a challenge to librarians, many of whom are Boomers or Generation X and are “digital immigrants.”
[In Digital Native or Digital Immigrant.UI Current LIS Clips: March 2006. Compiled and annotated by Marianne Steadley.]
Virtual or remote reference
Before you start, talk with your supervisor. Information about completing project requirements is in Supervisor Tips.
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