The Customer Service and Support Staff Division provides an exchange of ideas for library staff interests, offering educational and networking opportunities for circulation services, information services, technical services, acquisitions, marketing, pages/shelvers, and management. While circulation and technical services procedures may differ greatly between libraries, being proficient in internal and external customer service is universal and essential.

Action Council

Grace Connolly, Coordinator (2025)
Mentor Public Library
Work: 440-255-8811 x. 210
grace.connolly@mentorpl.org

Aaron Fisher, Assistant Coordinator (2025)
Westerville Public Library
Work: 614-882-7277 x. 2170
afisher@westervillelibrary.org

Alexis Ferguson, Secretary (2025)
Galion Public Library
Work: 419-468-3203
aferguson@galionlibrary.org

Denise Southworth, Past Coordinator (2025)
Southwest Public Libraries
Work: 614-878-1301  x. 219
dsouthworth@swpl.org

Kevin Clark (2026)
Clark County Public Library
Work: 937-323-9751
kclark@ccplohio.org

Lynn Fleure (2025)
Way Public Library
Work: 419-874-3135  x. 111
lynn.fleure@waylibrary.info

Dani Gustavich (2026)
Dayton Metro Library
Work: 937-463-2665
dgustavich@daytonmetrolibrary.org

Meredith Fletcher (2025)
Pickerington Public Library
Work: 614-439-9805
mfletcher@pickeringtonlibrary.org

Board Liaison: Kathy Bach
PDC Liaison: Brandon Thomas
Staff Liaison: Jeanine D’Andrea

Goals: 

• Develop an educational program for staff who occasionally work in the youth services department, but lack specialized training in engaging with children and teens.
• Create and host a centralized platform for training opportunities, making them accessible to staff who are unable to attend conferences.
• Organize a panel discussion program on the importance of empowering support staff, highlighting their critical role in library services, and sharing strategies for fostering their professional growth.